Industry: The transportation sector
An Emirati airline faced many challenges to improve passenger safety and enhance passenger satisfaction, which is why we used our expertise to integrate Six Sigma into operational improvement measures and subsequently evaluate them, serving more than 120 destinations around the world. Using the Six Sigma approach to improve ongoing processes has impacted reducing flight delays and wasted time in baggage handling by creating specific criteria to enhance standard process timeframes and streamline workflows that contributed to process improvement.
